Terms of Service

VPNXM provides access to international routes and subscription management, with coverage across 100+ countries and 250+ routes. Supported platforms include Windows / macOS / iOS / Android / Linux. Available routes, subscription status, and client access are shown in the user panel. Routes may change due to maintenance, network conditions, or resource adjustments; coverage information does not mean every route is always available.

The service provides network connectivity. It does not provide accounts, content licenses, or membership benefits for third-party websites. When accessing international websites, AI tools, or streaming services, users must still meet the relevant platform's own regional, account, and usage requirements. Access results are determined by the target platform.

No email address is required to create an account; a username and password are all you need. Users should keep their passwords, login sessions, and subscription links secure. A subscription link is an access credential and should not be posted publicly or given to untrusted import tools. If credentials are exposed or used unexpectedly, change the password promptly and request assistance by submitting a ticket.

The service allows unlimited devices to be online simultaneously for use by the account holder on their own devices. This does not authorize resale or distribution of a subscription to others. Renting or transferring accounts, sharing accounts or subscription credentials with others, and packaging route access as a service for sale are prohibited.

Monthly subscriptions are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date. When upgrading mid-cycle, the price difference is prorated based on the remaining days. Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid until used and never expire. Check the billing method before ordering, as monthly subscriptions and data packages have different validity terms.

Payment is supported through Alipay / WeChat / USDT. Order details and payment status can be checked in the user panel. If a payment status appears incorrect, keep the order information and contact support by ticket to avoid duplicate actions.

You may request a full refund for any reason within 60 days of your first payment. Submit the request through a ticket in the user panel, including the relevant order and your refund request. VPNXM may verify the order and payment records, but does not require a reason for dissatisfaction. Refund progress will be communicated through the ticket; these terms do not set an unconfirmed processing time.

Users must comply with the laws and regulations that apply where they are located and where they use the service. The service must not be used for unlawful purposes. Using routes to commit fraud, violate others' privacy, distribute illegal content, infringe intellectual property, access systems without authorization, conduct malicious scans, or carry out network attacks is prohibited.

Users must also follow the reasonable rules of platforms they access and must not disrupt other users' connections through automated abuse or malicious use of resources. Users are responsible for the content they submit, transmit, and access. Military-grade encryption protects connections but does not change users' compliance obligations.

Connection quality depends on the local network, carrier routing, device configuration, target websites, and maintenance schedules. VPNXM does not guarantee uninterrupted connections in every situation, fixed speeds, or continuous access to any particular platform. If an issue occurs, check the local connection, update the subscription, or switch routes first, then provide the necessary troubleshooting details by ticket.

For interruptions caused by changes to third-party platforms, external network failures, or force majeure, VPNXM will assist with troubleshooting within its control. Nothing in this section removes any liability VPNXM must bear under applicable law. Users should keep their own copies of important information and not rely on network connectivity as the sole safeguard for critical data.

If unlawful use, resale or sharing, malicious attacks, or other serious violations of these terms are found, VPNXM may suspend the relevant access while investigating and may terminate the account service when necessary. Any action should be proportionate to the actual risk. Users may raise an objection and explain the circumstances by ticket. Account action does not automatically remove any refund or appeal rights available under applicable law.

Changes to these terms will be published on this page, along with an updated month of last revision. Significant changes to subscription benefits will be explained through site announcements or notices in the user panel. New terms will not retroactively reduce benefits already in effect for existing orders. See the Privacy Policy for details on data processing and the Pricing page for plan details.