Create an account and save your login details
Start by opening the account creation page in the VPNXM user panel. VPNXM does not require an email address; create an account with a username and password. Choose a username you can easily recognize, and set a unique password for this service rather than reusing one from another site. Before submitting, check your entries, especially capitalization, keyboard input mode, and any extra spaces copied along with your text.
Once you’re done, open the user panel and check that your account details are visible. If you’re still on the login page, sign in with the username and password you just saved—there’s no need to create another account. Store your login details in a trusted password manager. On a shared device, sign out when you’re finished and don’t save your login in the browser.
Your account is where you manage plans, orders, and subscriptions. It’s separate from the server names shown in your client. To get your subscription or check an order, return to the user panel rather than looking for a payment option in the client. Once you’ve confirmed that you can sign in, move on to choosing a plan.
Choose a plan and confirm your order
Open the Plans section in the user panel and compare monthly plans with data packages. Monthly plans are suited to regular use. Available options are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Monthly data resets on your plan’s renewal date, not at the start of each calendar month. Consider how much data you need for browsing, AI tools, or video streaming before choosing.
If your usage is less regular, compare the data packages: ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. Data lasts until it’s used and never expires. Check the price, data allowance, and billing terms—not just the plan name. See the full comparison on the plans and pricing page. This guide covers only the steps needed to get started.
After choosing a plan, create an order as prompted in the user panel and review the details again before paying. VPNXM accepts Alipay, WeChat Pay, and USDT. Follow the payment instructions shown on the payment page. If you aren’t redirected back right away, check the order status before trying again—don’t submit a duplicate order. If you have questions about the status, send the order details through a support ticket. Avoid posting payment records publicly.
After payment, return to your account overview and check that your plan status and available data are shown before getting your subscription. VPNXM offers a 60-day no-questions-asked refund; see the Terms of Service for details. If you upgrade partway through a plan, the price difference is converted into remaining days. Review the changes shown in the user panel before confirming.
Get your subscription and keep the link secure
Open your account overview in the user panel and find the subscription details. Your subscription lets the client load server configurations; it isn’t a regular webpage bookmark. Use the client-specific import option in the panel whenever possible. If your device can’t open the client automatically, copy the subscription link and import it manually.
Before copying the link, make sure you’re signed in and your plan details are correct. Don’t share the link in group chats, public notes, or search boxes, and don’t paste it into this guide. Your subscription link may contain account-specific credentials, so keep it as secure as a password. If you need help, share the client name, operating system, and error message. Hide the subscription link and other sensitive account details in screenshots.
If you open the subscription link as a webpage and see configuration text or a download prompt, that doesn’t mean you’re connected. Go back to the user panel, copy the link again, and add it through the client’s subscription or remote configuration option. The client needs the full URL. Editing its parameters, missing characters at the end, or copying extra line breaks can prevent an update.
If you’re installing a client on the same device, open the download page first, then return to the overview to get your subscription. This saves you from having to search for each page again. VPNXM supports unlimited devices online at once, but you’ll need to import the subscription on each device separately. Get the client working on your current device first, then set up your other devices.
Import your subscription on each platform
Get your client from the VPNXM user panel instead of searching the web for an installer. Clients for Windows, macOS, Android, and Linux are available to download after signing in; the iOS download option requires an active plan. You’ll still need to sign in to get your subscription. Downloading the client doesn’t mean you have a server configuration ready to connect.
Start with the VPNXM client provided in the user panel. If the panel offers import options for compatible clients, choose the one that matches the app you installed. Don’t mix configuration formats just because their labels look similar. If you’re unsure which format to use or how to handle a system permission prompt, check the FAQs.
Windows: Add a subscription
Download the Windows desktop client from the user panel, install it as prompted, and launch the app. If Windows displays a permission or security warning, check that the file came from the user panel and review what the prompt is asking before proceeding. Turning off system protection should not be a routine part of installation.
In the client, open the “Subscription” or “Configuration” section and look for an option such as “Import from link” or “Add remote configuration.” Paste the full subscription link copied from your account overview, give the configuration a recognizable name, then save and update it. If you start the import from the user panel, your browser may ask whether to open the app. Confirm that it’s the right client, then check that the subscription was imported successfully.
Once the server list appears, select the configuration you just imported. If you have other proxy tools on your computer, disconnect them first to avoid multiple apps handling your network at the same time. Don’t rush to change advanced settings; start by testing the connection using the client’s standard method.
macOS: Import your subscription and check system permissions
Get the macOS desktop client, install it as instructed in the user panel, and open it. Add your subscription link in the client’s remote configuration or subscription manager, save it, and update. If macOS asks to add a network configuration, check the app’s source and name before approving. The authorization prompt may appear in System Settings rather than in the app itself.
After the server list updates, check that the selected configuration is from VPNXM. If the app has system proxy options, enable the relevant feature by following the client’s instructions. Leaving the app open doesn’t mean the connection is active. Test access in a browser, and leave other network proxy apps off for now so you can tell which configuration is in use.
Android: Update your subscription and allow the connection
Get the Android client from the user panel and follow the system prompts to install it. When you first open the app, go to its configuration or subscription manager, choose the option to add from a link, and paste your subscription URL. If the user panel offers direct import, tap the relevant option in your browser and confirm that the installed client should open it.
Save the subscription, update it, and check that the server list is populated before choosing a server and connecting. Android will usually show a VPN connection request; check the app name and allow it. The VPN icon in the status bar indicates that the system has established a network tunnel, but you’ll still need to test access in the next step.
If the connection often drops when you switch to another app, check the system settings for background activity, battery optimization, and power-saving restrictions on the client. The settings path varies by device, so look for the relevant options in your system settings. There’s no need to change everything at the outset: confirm that the connection works first, then address any background issues you actually encounter.
iOS: Get the client and add a VPN configuration
Make sure your account has an active plan, then get the client from the iOS download option in the user panel. Install it using the App Store link provided there, then return to the panel and choose the import method for that client. If your browser asks whether to open the app, confirm that it’s the right one and continue. Save the imported subscription in the client.
If the client doesn’t open automatically, copy the subscription link and add it through the client’s subscription or remote configuration manager. Update the configuration, choose a server, and connect. On the first connection, iOS may ask to add a VPN configuration. Approve the system prompt, then return to the client and check the connection switch and selected server.
If another VPN configuration is already active on your device, disconnect it before testing this client. Don’t rely on the system icon alone to confirm that a service is accessible, and don’t confuse installing the app with successfully importing your subscription. Check that server names appear in the client before testing the connection.
Linux and other device setup
VPNXM also supports Linux. Check the download section in the user panel for the appropriate client and import instructions. Confirm that the client supports your system before importing your subscription. For help choosing a route type or plan, or using the service on multiple devices, read the guide to choosing a cross-border network service. You don’t need to learn every technical detail to get connected for the first time.
Connect and check that it’s working
Return to the client’s main screen, select your updated subscription, choose a server, and connect. VPNXM covers 100+ countries / 250+ routes, so you don’t need to try every route when getting started. Choose one that matches the region required by the service you want to access. Keep the client’s default routing settings until you’ve confirmed that everything works, then consider making changes to suit your needs.
First check that the client shows a connected status and that you’ve granted any required system permissions. Then open the website or app you want to use and try loading content, opening the sign-in page, or completing a typical task. The client status is a useful first check; the destination service’s response tells you whether it works. AI tools and streaming services may also depend on your account region, platform policies, and content availability, so a successful connection doesn’t guarantee access to all content.
To check for an IP change, open the IP check page and compare the results before and after connecting. With split tunneling, different websites may use different routes, so a single test result won’t reflect every app. If the test fails, first check whether regular websites and your destination service are accessible. Don’t change all your settings based only on an error on the test page.
If you still can’t access the service, first check that your local network is working, then confirm that the subscription updated successfully and your plan is active. Leave other settings unchanged and try a different server to see whether the issue is route-related. If only one app is affected, check its network or proxy settings. If nothing works, check the client connection and system permissions first.
Once you’ve verified the connection, you can import the same subscription on other supported devices. VPNXM supports unlimited devices online at once, but you’ll still need to check system permissions and connect separately on each device. Disconnect in the client when you’re done. On a shared device, also sign out of the user panel and remove any saved subscription configuration.
Still having connection issues? Start with the FAQs on accounts, clients, and connections. For more help, open a support ticket in the user panel and include your operating system, client, the action you were taking, and the error message. Don’t include your full subscription link or password.